‘Delivering Happiness’ is the title of Tony’s book, and the title of the talk that I saw recently live, hosted by the Entrepreneurs Association in San Francisco. I was pretty excited about hearing Tony talk, but I have to admit in retrospect it was slightly disappointing. To summarise, the talk had some great examples of how - Read More -
Using your passionate consumers isn’t new, but Apple does it in such a smart ‘just-enough’ way that enables communities to form and essentially this is a kind of extended organisation that it has given birth to. What are the hidden passions of your consumers that might just need a light touch to enable and create a whole - Read More -
Okay so here’s the second thing that’s been keeping me from blogging for a long time. I know I said HackFWD was the most interesting client project I’ve ever worked on, but this is hands down the coolest thing I’ve worked on in my professional career so far. OpenIDEO is a new offer for IDEO, - Read More -
Zappos is a pretty interesting firm, not just because of its outstanding service which offers free postage and free return of any item within 365 days on any of its online shoe or handbag purchases, but also because of its culture. Zappos employment is no walk in the park, but it aims to give employees - Read More -
When you first joined your last company did you find you didn’t understand what people were saying? Or do you find yourself having to translate when talking to friends about what you do in order to remove the ‘jargon’ from your conversation? Many books have been written on the subject of office jargon and the - Read More -
Wal-Mart is a well established business which is on a journey of change – supporting action around many aspects of sustainability.They have introduced a voluntary Personal Sustainability Projects program (PSPs). PSPs were created by and for associates to develop individual goals to improve their health and wellness and the health of the environment. Associates are - Read More -
It’s long been known that innovation tends to work better in flatter structures, where permission to break the rules comes from above, and without it, people struggle to go beyond the everyday. But let’s be clear: is there a kind of innovation that can benefit from hierarchy? Where the innovative activity is aligned with what - Read More -
For more than four generations, the staff- empowered culture at Nordstrom has created an enviable customer service record and business reputation. Founded on an original single Nordstrom rule, this has defined a culture of good staff judgement doing the best for each customer. Employee handbook Welcome to Nordstrom.We’re glad to have you with our company. - Read More -