Firm Follows Form

Organisation Design Blog by Nathan Waterhouse


November 20, 2010

Zappos: review of Tony Hsieh’s talk

‘Delivering Happiness’ is the title of Tony’s book, and the title of the talk that I saw recently live, hosted by the Entrepreneurs Association in San Francisco. I was pretty excited about hearing Tony talk, but I have to admit in retrospect it was slightly disappointing. To summarise, the talk had some great examples of how – Read More –

February 13, 2010

How do you make sustainability stick in your company? How about doing it from the inside out?

Wal-Mart is a well established business which is on a journey of change – supporting action around many aspects of sustainability.They have introduced a voluntary Personal Sustainability Projects program (PSPs). PSPs were created by and for associates to develop individual goals to improve their health and wellness and the health of the environment. Associates are – Read More –

February 2, 2010

Do hierarchies help or hinder innovation?

It’s long been known that innovation tends to work better in flatter structures, where permission to break the rules comes from above, and without it, people struggle to go beyond the everyday. But let’s be clear: is there a kind of innovation that can benefit from hierarchy? Where the innovative activity is aligned with what – Read More –

January 28, 2010

Only one rule at Nordstrom: use your own judgement

For more than four generations, the staff- empowered culture at Nordstrom has created an enviable customer service record and business reputation. Founded on an original single Nordstrom rule, this has defined a culture of good staff judgement doing the best for each customer. Employee handbook Welcome to Nordstrom.We’re glad to have you with our company. – Read More –