For more than four generations, the staff- empowered culture at Nordstrom has created an enviable customer service record and business reputation. Founded on an original single Nordstrom rule, this has defined a culture of good staff judgement doing the best for each customer.

Employee handbook

Welcome to Nordstrom.We’re glad to have you with our company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high.We have great confidence in your ability to achieve them.
Rule no. 1: Use your good judgement in all situations. There will be no additional rules. Please feel free to ask your department manager, store manager or division general manager any question at any time.”

Nordstrom’s expansion over the years has meant a greater degree of staff guidance, yet it retains the reliance on each and every employee being responsible for providing great customer service.